Returns

Thank you for shopping at SKmobile Communications Ltd. We want you to be completely satisfied with your purchase. Please read our policy below for full details on eligibility, timelines, fees, and instructions for returns and exchanges.

1. Return Window

You have 14 calendar days from the date of purchase (or delivery date for online orders) to request a return or exchange. If more than 14 days have passed, unfortunately, we cannot offer a refund or exchange.

2. Eligibility & Condition

To be eligible for a return and refund, your item must meet the following criteria:

• Condition: Unworn, unused, in original packaging, and in the exact condition received.
• Proof of Purchase: Must include a copy of your original receipt, invoice, or order confirmation.
• Prior Authorization: Items sent back without first contacting us to request a return authorization will not be accepted.

3. Non-Returnable & Final Sale Items

Certain items cannot be returned or refunded:

• Sanitary & Personal Audio Goods: In-ear headphones, earphones, and earbuds (due to hygiene regulations).
• Custom & Personalized Items: Custom-printed phone cases or accessories.
• Sale & Promotional Items: Any items purchased on clearance or during promotional sales (marked as Final Sale).
• Gift Cards: Digital or physical gift cards.

4. Return Shipping Fees & Deductions

Return costs vary depending on the return method and whether your initial order qualified for free shipping:

*All applicable shipping and handling fees are deducted directly from the final refund amount.

5. How to Start a Return

Option A: By Mail (Online Orders)

1. Email our support team at info@skmobile.ca with your order number, proof of purchase, and the reason for your return.
2. Once approved, we will email you a prepaid return shipping label along with packaging instructions.
3. Pack the item safely in its original packaging, include a copy of your invoice inside, and drop it off at the designated carrier location.

Option B: In-Store (Richmond Location)

Bring your item in its original, unopened packaging along with your order receipt to our retail store:

6. Damaged, Defective, or Incorrect Items

Please inspect your package upon delivery. If your product arrives defective, damaged, or you received the incorrect item, please notify us within 48 hours at info@skmobile.ca with clear photos of the issue. We will review and correct the problem promptly at no additional cost to you.

7. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the identical item, contact us at info@skmobile.ca to receive an exchange authorization.

8. Refunds & Processing Times

• Inspection: Once your return is received and inspected at our Richmond facility, we will send an email confirmation regarding your refund status.
• Processing: Approved refunds will be credited back to your original payment method within 5 business days (minus any applicable shipping deductions).
• Bank Posting: Depending on your financial institution, it may take an additional 3–5 business days for the credit to appear on your account. If more than 10 business days have passed since approval, please contact us at info@skmobile.ca.