Returns
Eligibility for Returns
To be eligible for a return, your item must:
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Be in the same condition that you received it — unworn, unused, and in original packaging
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Include the receipt or proof of purchase
To start a return, please contact us at info@skmobile.ca.
All returns must be sent to:
SKmobile Communications Ltd.
2280-4151 Hazelbridge Way, Richmond, BC V6X 4J7, Canada
If your return is approved, we’ll provide a prepaid return shipping label and detailed instructions.
⚠️ Items sent back without first requesting a return will not be accepted.
You can always contact us with any return questions at info@skmobile.ca.
Damages & Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We’ll review the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
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Custom products (e.g., personalized phone cases)
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Sale or clearance items
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Gift cards
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Sanitary goods such as headphones, earphones, and earbuds
If you’re unsure whether your item is eligible, please email us before returning it.
Return Window
Our return policy lasts 14 days from the date of purchase.
If more than 14 days have passed, unfortunately we cannot offer a refund or exchange.
Return Shipping
All returns must be shipped back using a prepaid return label (the cost of return shipping will be deducted from your refund).
Please use the original packaging and include a copy of your invoice inside the package.
To request a prepaid label, email us at info@skmobile.ca.
In-Store Returns
In-store returns are free of charge.
However, if the original order qualified for free shipping, a $9.99 shipping fee will be deducted to cover the initial outbound delivery cost.
Online Returns
For online purchases that qualified for free shipping, the following fees apply:
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$9.99 return shipping fee, plus
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$9.99 outbound shipping cost (deducted from refund)
Refunds
Once your return is received and inspected, you’ll receive an email confirmation.
If approved, your refund will be issued to your original payment method within 5 business days.
Please note: your bank or credit card company may take additional time to process the refund.
If more than 10 business days have passed since your refund was approved, please contact us at info@skmobile.ca.
Final Sale Items
Only regular-priced items may be refunded.
Sale, clearance, and promotional items are final sale and cannot be returned or exchanged.
Exchanges
We only replace items that are defective or damaged.
To request an exchange for the same item, email info@skmobile.ca to obtain a prepaid return label.
Return Shipping Address
SKmobile Communications Ltd.
2280-4151 Hazelbridge Way
Richmond, BC V6X 4J7, Canada